Programme Terms and Conditions
These General Terms and Conditions (hereinafter “GTCs”) regulate the access and use of the Barceló Pro programme, which is property of Barceló Gestión Hotelera, S.L.
Identification of the parties
1. On the one hand, for the purposes of Article 10.1 of Spanish Law 34/2002, of 11th July, on Information Society Services and E-Commerce, it is hereby declared that the service provider is BARCELÓ GESTIÓN HOTELERA, S.L. (hereafter "Barceló"), with registered office at C/ José Rover Motta 27, 07006, Palma de Mallorca, Spain, holder of Spanish corporate tax id. number CIF B-07.918.287, registered in the Companies Register of Mallorca, under folio 62, volume 1606, 8th section, sheet PM-30.506, 1st registration. The following contact email address is provided for your comments: sac@barcelo.com
And, on the other hand, the legal person, hereafter the "Member", who is registered as a member of the Barceló Pro programme (hereafter the "Programme" or "Barceló Pro")
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2. The Member hereby declares that they have the necessary legal capacity to register for Barceló Pro, in accordance with these GTCs, which they declare to fully understand and comprehend. If services are contracted on behalf of the Member by an unauthorised person, Barceló will not be liable under any circumstances and the Member must assume the costs that this may incur.
3. The benefits of the Programme cannot be accumulated with the benefits of any other card or programme from participating companies. The Member has the right to choose the programme from which they would like to receive their benefits.
Purpose of the Programme
4. The Programme is based on transactions made by the registered company through its Barceló Pro account.
Members
5. Any company related to the travel sector (such as agencies or tour operators, for example) or any other sector may be members of the Programme (hereinafter the “COMPANY”). Moreover, employees or partners of Member companies may be Members, in compliance with the provisions established in these GTCs.
6. Members can register for Barceló Pro by filling out the “New Company” form with information from the company administrator in the “Register your company” section. Once the Barceló team approves the new Member registration, they will send an email to the address provided by the Member to access the Programme.
7. Following registration, the company will receive a customer ID code, through which its employees can be registered for the programme.
8. The programme can remove registered Members who are inactive and have not carried out any activity within a period of one (1) year.
9. As the proprietary company of the Programme, Barceló reserves the right to withdraw the user code and password and to enforce the responsibilities incumbent on any Barceló Pro Member who carries out improper or fraudulent use of the Programme or fails to comply with the rules and procedures contained herein.
10. Each Member will have an account where the corresponding booking operations are listed with their respective dates.
11. The booking operations carried out by Members may not be transferred to another Member’s account.
Bookings
12. As set forth in Article 27.a) of the Spanish Law on Information Society Services and E-Commerce, bookings made via Barceló Pro will include the following steps:
a) Select the hotel on the homepage using search parameters and dates of the stay.
b) Select the type of room, number of rooms and number of guests.
c) Select extras and additional services to see the final price.
d) Enter the customer details and information in the payment method.
e) Once the booking is complete, the Member will receive two vouchers with information for said Member (with details regarding the payment method and commission details) and a voucher for the end customer.
13. Once your booking is complete, details can only be modified if requested by the Member, if permitted under the terms and conditions of the rate and the situation in question. This depends on availability at the hotel and is subject to the corresponding processing fees. This applies to bookings made through the Programme, as well as the alternative methods outlined below:
- Through the MANAGE BOOKINGS section of the Programme.
- Through our Customer Call Centres.
- By accessing our Help Page and filling in the form created for modifying bookings.
14. Pursuant to Article 93.2.b of the Spanish General Law for the Defence of Consumers and Users, the legal regulation regarding the right of withdrawal will not apply to bookings made through the Programme, as the individual terms and conditions of the offer will apply in all cases in the event of cancellation. This can be made effective for bookings made through the Programme, through the alternatives described below:
- Through the MANAGE BOOKINGS section of the Programme.
- Through our Customer Call Centres.
- By accessing our Help Page and filling in the form created for cancelling bookings.
15. You are hereby expressly informed that cancellations made via the Programme may incur processing charges, calculated either generically or specifically, according to the date on which the cancellation notification is received. This is all in accordance with a minimum prior notice period and payment of the charge, which is detailed, in all cases, in the CANCELLATION section of the RATE TERMS AND CONDITIONS applicable to the booking.
By default, the CANCELLATION section included in RATE TERMS AND CONDITIONS will be understood to mean that the minimum period to cancel a booking is TWO (2) DAYS before the planned check-in date at the hotel, and in such circumstances the following fees or penalties may apply, depending on the case.
The cancellation date will be the date on which BARCELÓ receives notification of your intention to partially or fully cancel the booking via one of the aforementioned methods of communication.
Penalty for cancelling at least 2 days in advance:
- Hotels in Europe, Africa, Asia and Cuba: €5.00 (EUR).
- Hotels in the USA and Latin America (except Cuba): €5.00 (USD).
Penalty for cancelling less than 2 days in advance:
- Hotels in Europe, Africa, Asia and Cuba: 50% of the total booking price.
- Hotels in the USA and Latin America (except Cuba): 50% of the total booking price.
16. Except in the event of a booking cancellation in accordance with the aforementioned paragraphs, in the event of a no-show at the hotel before 18.00 PM (local time at the hotel) of the planned check-in date, the booking will be automatically cancelled in full and the amount of the booking will be charged to the customer, as expressly set forth in the “NO SHOW” section included in the “RATE TERMS AND CONDITIONS” that apply to the booking.
If no specific provision is indicated in the NO SHOW section of the RATE TERMS AND CONDITIONS, by default the customer will be charged an amount equivalent to the price of the first night’s stay for the booking.
If you plan on arriving at the hotel later than 18.00 PM on your check-in day (local time at the hotel), please contact the hotel directly (using the contact details on your booking form) to inform them of the situation; in this respect, sections (i), (ii) and (iii) of the CANCELLATION section of the Terms and Conditions will not be a valid means of giving notice of any late arrival to the hotel.
17. The bookings described in the previous point may be paid using the following methods:
a) Pre-payment by bank transfer to the hotel account.
b) Pre-payment by bank transfer to the Global Collect account.
c) Direct payment by the end customer at the hotel.
d) Pre-payment by card.
Barceló Pro Rewards
18. The natural person who has registered as a Member administrator will automatically be registered for Barceló Pro Rewards (hereinafter, the “Participant”). The Member's employees/partners who have been registered at Barceló Pro Rewards will also be automatically registered for Barceló Pro.
19. Barceló can remove registered Participants who are inactive and have not carried out any activity to obtain points via imported bookings within a period of one year.
20. The Participant’s accumulation of points is connected with their work at the travel agency in which they are employed at the time of registering for Barceló Pro Rewards. On this basis, if the participant leaves the agency they worked for when they joined the programme, they must redeem the points that they have accumulated up until the point of leaving the company, with prior written authorisation from the agency's director. If the director of the aforementioned agency denies the authorisation, the points will be cancelled. If travel agents within the same travel agency change office, they can request for their points to be transferred to a new account associated with the new branch/office.
21. As the proprietary company of Barceló Pro Rewards , Barceló reserves the right to withdraw the participation code, to cancel the points in the account and to enforce the responsibilities that are relevant to any Barceló Pro Rewards Participant making improper or fraudulent use of the Programme, or failing to comply with the rules and procedures contained in these GTCs.
22. The aim of Barceló Pro Rewards is to carry out a promotion in which Barceló Pro Rewards Participant can earn points, which they can redeem for stays in hotels participating in the Barceló Pro Rewards programme or for gifts from the catalogue.
23. Barceló Pro Rewards Participants can earn points via the methods described below:
a) The Participant will receive 100 points when the agency or tour operator of which they are an administrator registers in the Programme.
b) Points for each room night booked at any participating Barceló Pro Rewards hotel once registered as a Participant. All room night bookings at participating Barceló Pro Rewards hotels made during the three months prior to the date that the booking is imported will be redeemable for points, as long as the booking date is later than the Member’s registration date. The points will be awarded for the booking after the customer has checked-out from the hotel.
Example:
A user registers in the programme on 1st January and wants to access their private area on 1st July to import the following bookings:
1) Booking made on 1st May: this booking can be imported because the booking was made within three months of the import date.
2) Booking made on 1st March: this booking cannot be imported because the booking was made more than three months before the booking import date.
In both cases, the booking date is after the participant's registration date in the programme.
See the table on earning points
c) Each time the Participant completes one of the e-learning courses included in Barceló Pro Rewards , they will earn 20 points. Each of the courses can be taken as many times as the Participant wishes, but they will only receive the corresponding points the first time they correctly answer the questions.
24. The Participant will periodically receive promotions that will multiply the number of points earned. These promotions cannot be accumulated. The one with the highest points will automatically be applied.
25. The channels that generally earn points are: Bookings made direct with the hotel, through the Barceló Call Centre, bookings made with GDS's using Amadeus, Galileo, Sabre and Worldspan codes, and bookings made through BARCELO B2B (Barceló Agents, Barceló Pro).
When booking through BARCELÓ PRO, the Member must enter their Barceló Pro Rewards Participant code in the corresponding section, in order for the booking to be automatically imported to the Barceló Pro Rewards Participant account. The points will be added to the account once they have been validated by the hotel for the booking previously registered by the Participant in the "Import Bookings" section.
For bookings made at Barceló hotels located in Latin America, points can be earned through additional channels indicated in the private area.
Barceló reserves the right to vary the booking channels through which points can be received without prior notice. For agency networks that have agreements in place with Barceló, there may be differences in the points available per channel.
26. Points earned through Barceló Pro Rewards will not expire, as long as the Participant has registered a booking during the preceding year. If more than ONE (1) year has passed without the Participant making any bookings, Barceló may either cancel all of the Participant’s available points or delete the Participant’s account, as established in these GTCs.
Barceló will inform users in advance when their points are due to expire.
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In the event of a complaint regarding refused points, the Participant must present a copy of the booking voucher . Booking points must be claimed within a period of three (3) months from the date that the hotel refuses the points.
Barceló Pro Rewards Participants will belong to one of the following categories, according to their points balance and e-learning courses taken.
Consult the programme levels table
E-learning courses taken to earn a category upgrade will only count the first time each one of the courses available on Barceló Pro Rewards is completed.
30. The accumulated points can be redeemed for stays at participating Barceló Hotel Group hotels or for any product specified in the gift catalogue, unless otherwise agreed with the participating travel agency. The benefits offered in the catalogue can be periodically reviewed and modified by participating Barceló Pro Rewards companies, without the need to provide prior notice to the Participants.
31. Stays booked in participating Barceló Hotel Group hotels using points will be based on a double room, on a bed and breakfast or all-inclusive rate, if this is offered by the hotel. These stays can only be enjoyed by the member, who may be accompanied by an adult and, according to hotel availability, 2 children per room, up to 11 years old. Extra points must be used to redeem children’s stays. The stay will be confirmed according to the availability of the hotel requested.
32. The points required to redeem hotel rooms are listed below, according to the brand of the participating Barceló Hotel Group hotel where the member wishes to make the booking:
Consult the points redemption table
33. Bookings confirmed using points can be cancelled by the Participant without penalties, up to 3 days before the check-in date. Late cancellations and no-shows will be penalised by deducting the value of the points corresponding to the first night of the booking.
To modify a booking, the Participant must cancel the original booking (without losing any points, up to 3 days before the check-in date, see previous point) and then make a new booking.
34. To redeem points for stays or gifts from the catalogue, it is essential to have the full number of points required.
35. You can combine points and cash when redeeming points for bookings. If you choose the latter option and have received confirmation of the availability of the room(s), the value of the points for the stay selected at the time the request is made will be deducted from your account, and the value in cash will be charged during check-in at the chosen hotel . This supplement does not include any local taxes.
36. All bookings made using redeemed points must be made via our website at least 5 days before the check-in date. Once the booking is confirmed, the points will be deducted from the Member’s account.
37. Items from the gift catalogue will only be delivered within Spain. Participants who are not residents in Spain may redeem their points for stays in any participating hotel or for any of the gift cards (e-cards) offered by Barceló Pro Rewards .
According to the availability of stock in the gift catalogue, Barceló reserves the right to redeem gifts for others of an equal or superior value.
39. Barceló Pro Rewards Participants may transfer their points earned within Barceló Pro Rewards to any other Programme Participant. Any points awarded or given by Barceló Pro Rewards (for example, 100 points earned upon registering) cannot be transferred.
40. Barceló does not permit, and it is therefore prohibited, the sale of programme points among Participants. Barceló reserves the right to cancel any points that it believes have been sold or transferred, in violation of these GTCs.
41. Each month, Barceló will issue a statement of the operations carried out and the points obtained or used. If the statement is incorrect, the Barceló Pro Rewards Participant will inform Barceló by providing the documentation required.
42. If any of the companies participating in Barceló Pro Rewards unduly refuse to award points and other benefits to a Participant, Barceló's responsibility will be limited to correcting the error by awarding the points due, as soon as the Participant irrefutably proves their rights. Neither Barceló nor Barceló Pro Rewards are responsible for any acts or omissions by companies participating in Barceló Pro Rewards , both in terms of the provision of services and anything relating to their participation in the programme, excluding correcting errors as mentioned in this point.
43. Barceló and the other companies participating in Barceló Pro Rewards reserve the right to modify the tables of valid points, these GTCs, or any aspect relating to Barceló Pro Rewards or the agents' participation in the programme, at any time and without any need to provide prior notice to the Participants.
44. Registered Participants can terminate their participation in the programme at any time by notifying Barceló by email at: dpo@barcelo.com
45. Barceló Pro Rewards can also be cancelled at any time that the proprietary company, Barceló, deems appropriate, granting the registered Participants a maximum period of THREE (3) MONTHS to redeem their points. If the programme is cancelled, and once the pre-warned deadline has been reached, any points accumulated by Participants will be automatically cancelled. Barceló will under no circumstances be held responsible for any loss, damage or harm that may occur to the Participant in the event of said cancellation.
Additional information for the Barceló Pro Member
Registered members can terminate their participation in the Programme at any time by notifying Barceló by email at: dpo@barcelo.com
47. Barceló Pro can also be cancelled at any time that the proprietary company, Barceló, deems appropriate, granting the registered Members. Barceló will under no circumstances be held responsible for any loss, damage or harm that may occur to the Participant in the event of said cancellation.
48. Barceló reserves the right to fully or partially modify these General Terms and Conditions, which will be notified to the companies participating in the Programme, at which time the aforementioned changes will come into effect.
Privacy Policy
49. For more information, please read our Privacy Policy.
Copyright, registered trademarks, software
50. All Programme content, including content, brands, graphics, logos, icons, buttons, images and software, are the property of Barceló or its content providers and are protected by national and international industrial and intellectual property regulations.
The selection, compilation, ordering, programming, design and placement of all content on the website is the exclusive property of Barceló and is protected by Spanish and international industrial and intellectual property regulations. All software used on the website is the property of Barceló or its software suppliers and is protected by national and international industrial and intellectual property laws.
Any other use of the content or photographs from the website is strictly prohibited, including the reproduction, modification, distribution, transmission, subsequent publication, full or partial display or representation thereof without express consent from Barceló or its suppliers.
General information, law and jurisdiction
51. If any clause included in these general terms and conditions is declared fully or partially null or void, the remaining conditions of said provision or part thereof will remain in effect and be considered to have been excluded.
52. Barceló Pro's GTCs are governed in accordance with the legal regulations in force in Spain. For any queries that may arise regarding the interpretation and application of these GTCs, the parties expressly submit themselves to the jurisdiction of the courts and tribunals of Palma de Mallorca, hereby renouncing their own jurisdiction.
Legal Notice
1. Legal information
For the purposes of the provisions of Article 10.1, Law 34/2002 of 11 July, on information society services and electronic commerce, it is established that BARCELÓ GESTIÓN HOTELERA S.L. (hereinafter, BARCELÓ HOTEL GROUP) is the service provider, with registered address in Palma de Mallorca (Balearic Islands, Spain), C/ Josep Rover Motta, no. 27, CP 07006, with Corporate Tax Code B-07.918.287, registered in the Mallorca Companies’ Register, File 62, Volume 1606, Section 8, Page PM-30.506, 1st entry. The following contact email address is provided for your comments: sac@barcelo.com
2. Users
The access and/or use of this BARCELÓ HOTEL GROUP website confers the status of user upon the accessing party, who accepts, through such access and/or use, this website’s terms and conditions of use. Those terms and conditions shall apply, irrespective of any additional and compulsory General Contractual Terms and Conditions.
3. Personal data protection
For more information, please read our Privacy Policy.
4. Industrial and intellectual property
All content included on this website, including, but not limited to, articles, texts, designs, photographs, images, logos, videos, audio, databases, software, and the website in its entirety, belong to BARCELÓ HOTEL GROUP as owner of the domain and/or legitimate entity for its use, by virtue of the granting of a third-party licence and may not be used without prior express authorisation.
All trademarks, commercial names, logos and any other distinctive characters appearing on the website are the property of BARCELÓ HOTEL GROUP, or this entity holds the corresponding user licence for its inclusion on the website.
Any use and/or exploitation will require the prior authorisation of BARCELÓ HOTEL GROUP, which may be managed through the content licencing website www.barcelobrandsite.com, subject to the user's acceptance of the terms and conditions of use of the same. In the absence of express authorisation, and without prejudice to the above, the user is prohibited from reproducing, distributing, publicly communicating and transforming the contents and/or brands for commercial or lucrative purposes.
5. Warranty and liability disclaimer
BARCELÓ HOTEL GROUP does not under any circumstances accept liability for damages of any kind that may be incurred, including but not limited to: errors or missing content, lack of website availability or the transmission of viruses or programmes with malicious or harmful content, despite having taken all necessary technological measures to avoid it.
6. Applicable law and jurisdiction
This Legal Notice is governed by Spanish law. Any legal dispute that may arise regarding the website or the activities undertaken through it will be brought before the courts of Palma de Mallorca. Thus, the user expressly waives their right to any other jurisdiction that may correspond to them.
Privacy
I.- Who is responsible for processing your data?
The data controller that processes your data is Barceló Gestión Hotelera, S.L. (hereinafter, “BGH”) with registered office at c/ Josep Rover Motta, 27, 07006 Palma de Mallorca. If you have any queries regarding data protection, please contact the Barceló Group Data Protection Officer by sending an email to dpo@barcelo.com.
II.- Why do we process your data?
BGH hereby informs the data subject that their personal data will be processed by BGH for the following purposes:
1. Registration of any company in the travel sector (wholesale or retail travel agency) or any other sector.
Any company in the travel sector (wholesale or retail travel agency) or any other sector (hereinafter and jointly, “the COMPANY”) can request registration for the Barceló network by filling out the form located on this website.
For this purpose, BGH requires personal identification data to be provided by the COMPANY's administrator, as representative of the member entity, with a legal capacity to bind the COMPANY.
As a natural person administrator of the COMPANY joining Barceló Pro, BGH requests your name, surname, National ID number DNI and contact details (telephone, email and postal address).
As a result of the COMPANY’s registration, BGH will provide credentials so that each entity or person affiliated with Barceló Pro may access their specific area, consult the offers on BGH products and services and carry out any operations they deem appropriate (for example: requesting a hotel booking).
In line with the previous point, once registration is complete, the COMPANY will receive an email to the email address provided for account verification, in order to guarantee the accuracy of the information provided.
The data requested is appropriate and relevant to the registration. Failure to provide said data means that BGH will not be able to complete request made by the COMPANY.
Legitimacy: this processing is necessary for the performance of the contract.
2. Registration of the COMPANY's employee or member through the communication of their data by the COMPANY.
If the registration of the COMPANY's employee or member (natural person) is carried out by the COMPANY, the data regarding the employee/member (natural person) will be processed as described in the previous purpose.
The COMPANY must be aware that, by providing the data of its employee or member, being a natural person, they transfer said data to BGH. As a result, said COMPANY guarantees that it has informed the employee/member of the purposes for which BGH will process their data and that consent has been obtained from its employee or member for such purposes.
Likewise, the COMPANY guarantees the truthfulness of the personal data concerning its employee or member.
Legitimation: This processing is used to perform the contract, with regards to registration of the COMPANY'S employee or member, performing the latter based on the consent obtained from the employee or member thereof.
3. Sending information on products available for sale by the COMPANY or its employee or member.
BGH will send regular informative emails to the email address provided by the COMPANY or its employee or member, in order to keep them informed about BGH products and services for their promotion and sale by the COMPANY.
Legitimacy: this processing is necessary for the performance of the contract.
4. Barceló Pro Rewards Membership.
Using the data obtained according to the aforementioned processing purposes, BGH will proceed to formalise the registration of the COMPANY's employee or member in the Barceló Pro Rewards loyalty programme, in accordance with the general terms and conditions for joining this programme, so that the joining participant can promote the sale of BGH products and services. Registration of the COMPANY's employee or member in the Barceló Pro Rewards programme will be carried out in accordance with the general terms and conditions of the said programme, given that the said employee or member must be part of both programmes to complete their registration.
The participant can learn more about the data that must be processed in order to be registered for Barceló Pro Rewards by clicking the following link: Link to Barceló Pro terms and conditions
Legitimation: This processing is used to perform the contract, with regards to registration of the employee or member by the COMPANY, performing the latter based on the consent obtained from the employee/member.
5. Sending informative newsletters regarding available points, earning points and exchanging them.
Once the COMPANY’s Barceló Pro Rewards membership is finalised, BGH will periodically send an informative newsletter regarding the available Barceló Pro Rewards points for the member entity or person, along with opportunities for such COMPANY employee or member to earn more points and obtain greater visibility regarding the promotion of Barceló products and services.
Legitimation: This processing is necessary for the performance of the contract relating to the Barceló Pro Rewards programme.
6. Fulfilling accounting, legal, tax and administrative obligations.
Legitimacy: This processing is necessary for the performance of the contract.
7. Contacting us to resolve any queries.
BGH will process the data from the COMPANY's representative or contact person, or the COMPANY's employee or member, in order to manage the response to enquiries received via the contact form. Likewise, BGH may contact said data subjects where necessary regarding their request or for the performance of the contract.
Legitimacy: This processing is necessary for the performance of the contract.
8. Analysing and studying interactions with the website.
BGH may process data subjects’ personal data once they enter their credentials on the website, in order to analyse any interactions, movements, scrolls, visits and product consultations they carry out on the website.
Legitimacy: this data processing is required to satisfy the legitimate interests of BGH. Data subjects can object to the processing of their data for such purposes at any time by following the instructions established in section V.
9. Cookie data processing.
Information regarding the cookie policy can be found by clicking the following link: cookie policy link.
III.- How long will we keep your data for?
Any personal data that BGH has access to will be processed and stored for the amount of time necessary to carry out the purpose for which they were collected, and throughout the entire duration of the contract between BGH and the COMPANY, or the employee/member thereof, following acceptance of the general terms and conditions of the programme.
Specifically, if the COMPANY or its employees and members do not interact with Barceló Pro Rewards for one year, their profile will become “inactive”, their data will be blocked and the countdown will begin to completely erase the data, in accordance with the following paragraph.
Once the processing purpose has been fulfilled, BGH will store the personal data, duly blocked, in order to make them available to any competent Public Administration, Judge, Court, or the Public Prosecutor during the statutory time limit for personal claims that may arise as a result of the relationship held with the guest and/or legally established storage periods. Once said time frames have passed, BGH will proceed to physically delete the data.
IV.- Who will we share your data with?
BGH may share data with:
· Companies owning hotels.
· Competent Public Bodies, Judges and Courts.
· Apart from the aforementioned data sharing, BGH works with third parties who provide services and have access to clients’ personal data, which they process in representation and on behalf of BGH as a result of providing said services. Specifically, BGH hires third parties to provide services in the following sectors, including but not limited to: legal advice, multidisciplinary professional services, tech services and IT services. Providers include Salesforce Inc., an American company certified under the Privacy Shield.
V.- What rights do you have when providing us with your data?
The interested parties may, if they so wish, exercise their right to access, amend and delete their data, request that the handling of their data be limited, oppose it, request the portability of their data, as well as request to not be the object of automated individual decisions, by means of the following:
· By writing to the postal address provided above.
· By emailing your request to dpo@barcelo.com.
In both cases, the data subject must attach a copy of their National ID Document DNI, Tax ID number NIF or an official identification document to their request.
The Interested Party may withdraw their consent for the data processing carried out based on their consent by following the steps described in the previous paragraph.
VI.- VI.- I have detected an discrepancy regarding my personal data or a third-party’s data. How can I inform you of this?
Any data subject, who, by any means, has become aware of a possible breach or security-related incident which has allowed the unauthorised access, tampering, amendment, or unauthorised deletion of their personal data, or the data belonging to a third party, may report said incident to the following e-mail address: dpo@barcelo.com.
VII.- How have we obtained your data?
The personal data processed by BGH is collected through the completion of online forms.
If applicable, the COMPANY employee or member’s data may have been communicated by the COMPANY, depending on the case.
VIII.- With whom can I lodge a complaint?
The interested party may lodge a complaint with the Agencia Española de Protección de Datos [Spanish Data Protection Agency] regarding any response they have received from BGH in relation to our response to an exercise of rights.
In any case, users are hereby informed that any claims relating to the processing of personal data shall be managed and processed by the Data Protection Officer of Barceló Gestión Hotelera, S.L., located at c/ Josep Rover Motta, 27, 07006, in Palma de Mallorca, or by sending an email to dpo@barcelo.com, attaching a copy of their National Identification Document DNI, Tax Identification Number NIF or an official identification document.