Program terms and conditions
These General Terms and Conditions (hereinafter the “CG”) regulate the access and use of the Barceló Pro program, property of Barceló Gestión Hotelera, S.L.
Party Identification
1. On the one hand, for the purposes of the provisions in article 10.1 of Law 34/2002 on July 11, regarding information society services and email, it is stated that the service provider is BARCELÓ GESTIÓN HOTELERA, S.L. (hereinafter, “Barceló”), with registered office at C/ José Rover Motta 27, 07006, Palma de Mallorca, España, with CIF B-07.918.287, registered in the Mercantile Registry of Mallorca, folio 62, volume 1606, section 8ª, page PM-30,506, Record no. 1 We will also provide you with the following contact email so you may send us your comments: sac@barcelo.com
And, on the other hand, the legal person hereinafter "Member”, who is registered as a member of the Barceló Pro program (hereinafter the “Program” or “Barceló Pro”)
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2. The Member hereby states that they have the legal capacity to register at Barceló Pro in accordance with these GC, which they understand in its entirety. In case an unauthorized person enters into an agreement by the Member on behalf of said Member, Barceló shall not be liable under any circumstances and the Member shall bear the expenses that it may cause.
3. The Program benefits may not be used in conjunction with those of any other card or program from participating companies. The Member shall have the right to choose the program that they would like to get the benefits from.
Purpose of Program
4. The Program is based on transactions made on behalf of the company registered through your Barceló Pro account.
Members
5. Any company related to the travel sector (such as, for example, agencies or TTOO) or any other sector (hereinafter the COMPANY) may be a Member of the Program. Moreover, Members may be employees or collaborators of Companies that are in compliance with the provisions established in these GC.
6. The Member may register Barceló Pro by filling out the “New Company” form with the company manager’s information in the “Register your company” section. Once the Barceló team approves the new Member, Barceló will send an email to the address provided by the Member so that they may access the Program.
7. When registering, the company will receive a customer ID code, by which its employees may be registered in the program.
8. The Program may remove the Registered Members who have not had any activity within the period of one (1) year.
9. Barceló, as the Program's proprietary company, reserves the right to remove the user code and password and require the applicable responsibilities from the Barceló Pro Member who makes undue or fraudulent use of the Program or fails to comply with the rules and procedures contained in these GC.
10. Each Member shall have an account where the corresponding booking transactions will be stored with their respective dates.
11. The booking transactions generated by a Member may not be transferred to the account of another Member of the Program.
Contract
12. For the purposes set out in Article 27.a) of the LSSI, entering into an agreement through Barceló Pro shall be carried out through the following steps:
a) Selection of the hotel on the homepage using the search parameters as well as the stay dates.
b) Selection of room type, number of rooms, and number of people.
c) Select extras and additional services to display the final price.
d) Enter the customer and information on the payment method.
e) Once the booking is completed, the Member will receive two vouchers with information for the Member (with details regarding the payment method and breakdown of the commission) as a voucher for the end customer.
13. Once the booking is completed, the features of the booking may only be modified by the Member if the terms and conditions are established regarding the rate and in the terms that have been specifically included, subject at all times to the hotel’s availability and with applicable handling fees, which may be made with regarding the bookings made through the Program, by the following ways:
- Through the MANAGE BOOKING section.
- Through our Call Centers.
- By accessing our Help Page and completing the form created for booking changes.
14. In accordance with the provisions of Art. 93.2.b LGDCyU, the legal regulation related to the right of withdrawal shall not apply to bookings made through the Program, being in any case application the specific conditions of the offer in terms of cancellation, which may be made effective with respect to bookings made through the Program through the alternatives listed below:
- Through the MANAGE BOOKING section.
- Through our Call Centers.
- Accessing our Help Page and completing the form created for canceling bookings.
15. You are expressly informed that the cancellation of the booking made through the Program may entail applying processing fees, estimated either generically or specifically based on the date on which such cancellation is received; all this is according to the minimum notice period and the amount of such expense that in each case had been foreseen regarding the CANCELLATION section included in the RATE CONDITIONS applicable to the booking.
In the absence of a specific provision in the CANCELLATION section included in the RATE CONDITIONS, it shall be understood by default that the minimum notice in order to communicate cancellation will be TWO 2 DAYS before the expected arrival date to the hotel (check-in), with the following applicable handling fees or penalty charges, as the case may be.
The cancellation date shall be the date on which BARCELÓ receives the notification of your intention to partially or fully cancel the booking.
Penalty for canceling at least 2 days in advance:
- Hotels in Europe, Africa, Asia, and Cuba: €5.00 (EUR).
- Hotels in USA and LATAM (except Cuba): $5.00 (USD).
Penalty for canceling less than 2 days in advance:
- Hotels in Europe, Africa, Asia, and Cuba: 50% of the booking price.
- Hotels in the USA and Latin America (except Cuba): 50% of the booking price.
16. Unless the cancellation was made according to the previous paragraphs, in the event of no-shows in the hotel by 6 p.m. (local destination time) on the expected arrival date, the booking will be automatically canceled and the customer will be charged the amount specifically established in the NO SHOW section included in the RATE CONDITIONS applicable to the booking.
In the absence of a specific provision in the “NO SHOW” paragraph included in the RATE CONDITIONS, by default you will be charged the amount equivalent to the price of the first night of the booking.
If you plan to arrive at the hotel later than 6 p.m. (local time of the hotel), please contact the hotel directly (according to the contact information that appears on the booking voucher) to advise them of this circumstance; in this regard, the channels (i), (ii), and (iii) are foreseen in the CANCELLATION section of these general terms and conditions, which will not be valid for any late arrival at the hotel.
17. The detailed bookings on the previous item may be paid by some of the following options:
a) Prepayment by transfer to the hotel account.
b) Prepayment by transfer to the Global Collect account.
c) Direct payment from the end customer at the hotel.
d) Prepayment by card.
Barceló Pro Rewards
18. The individual who has registered as a Member administrator will automatically be registered in the Barceló Pro Rewards (hereinafter, the “Participant”). The Member employees/collaborators who have been registered in Barceló Pro will automatically be registered at Barceló Pro Rewards.
19. Barceló may remove the inactive registered Members who have not carried out any activity to obtain points for imported bookings within the one-year period.
20. The Member's accumulated points shall be linked to their work at the agency where they are working when they subscribed to Barceló Pro Rewards. Thus, in the event that he/she leaves the agency in which he/she was part of the program, he/she must exchange the accumulated points up until the time he/she leaves the company, having given previous written authorization from the agency director. In the event that the director of the aforementioned agency denies the authorization, the points shall be canceled. In the case of travel agents that within the same agency make an office change, they may request the transfer of their points to a new account associated with the new branch/office.
21. Barceló as the owner of Barceló Pro Rewards reserves the right to remove the member code, cancel the points account, and require the relevant responsibilities from the Barceló Pro Rewards Member, who makes undue or fraudulent use of the Program or breaches the rules and procedures contained in these GC.
22. The aim of Barceló Pro Rewards is to carry out a promotion based on the earning of points by the Barceló Pro Rewards Member, which may be exchanged for stays in hotels participating in Barceló Pro Rewards or for gifts from the catalog.
23. Barceló Pro Rewards Members may earn points through the ways described below:
a) The Member will receive 100 points at the time of signing up the agency or TOUR OPERATOR where he/she is a Program administrator.
b) Points per room night that are booked at any Barceló Pro Rewards participating hotel from the moment the Member registers. All room night bookings in any Barceló Pro Rewards participating hotel will also be redeemable for three months prior to the date that the booking is for, as long as the booking date is later than the Member's registration date. The bookings will be awarded to the guest after the check-out at the hotel.
For example:
A user is registered in the program on January 1st and on July 1st he/she wants to access their private area to import the following bookings:
1) Booking with reservation date May 1st: this booking may be imported because the booking has been booked within three months prior to the import date
2) Booking with reservation date of March 1st: this booking may not be imported because the booking has been reserved before the three months available for the booking import.
In both cases, it is completed when the booking date is after the registration date for the program member.
c) Each time the Member completes one of the e-learning courses that is included in Barceló Pro Rewards , he/she will receive 20 points. Each course may take place as many times as the Member wishes, but they will only receive the corresponding points for the first time they have answered the questionnaire correctly.
24. The Participant will receive promotions with which the points obtained multiply. These promotions cannot be accumulated. The one of the highest points will be applied.
25. The channels that score in general are: Direct bookings to the hotel, through the Barceló Call Center, bookings made with GDS's using Amadeus, Galileo, Sabre and Worldspan codes, and bookings through BARCELO B2B (Barceló Agents, Barceló Pro).
When booking through BARCELÓ PRO, the member must enter their Barceló Pro Rewards Member code in the corresponding section, in order for the booking to be automatically added to the Barceló Pro Rewards Member’s account. The points will be added to your account once they have been validated by the hotel that is previously registered by the Member in the "Import Bookings" section.
For bookings made at Barceló hotels located in Latin America, points will be awarded additional channels indicated in the private area.
Barceló reserves the right to vary, without prior notice, the booking channels for which points can be received. Those agency networks that have agreements with Barceló may have differences in points according to channels.
26. The points obtained in Barceló Pro Rewards will not expire as long as the Member has registered a booking in the last year. In the event that the Member is more than ONE (1) year, without making any Barceló booking, it may or may wish to cancel all the points offered by the Member or remove the Member's account as established in these GC.
Barceló will inform users in advance that their points are due to expire.
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27. In the event of any complaint made regarding any canceled points, the Member must present a copy of the booking voucher . There is a period of three (3) months from the date of refusing the hotel to claim points on bookings.
28. Barceló Pro Rewards Members will be in the following categories, based on the balance and e-learning courses taken.
Consult the program levels table
29. The completion of e-learning courses to upgrade the category will only be counted once you make each course available for Barceló Pro Rewards.
30. The points accumulated may be exchanged for stays in the participating Barceló Hotel Group participating hotels or for any product specified in the gift catalog unless otherwise agreed with the participating travel agency. The benefits offered in the catalog may be periodically reviewed and modified by Barceló Pro Rewards participating companies, without the need to provide prior notice to Members.
31. Stays with the exchange of points in the participating Barceló Hotel Group hotels will be based on a double room, bed and breakfast, or, in all-inclusive whenever the hotel offers it. These stays may only be enjoyed by the account member, who may be accompanied by an adult and, according to hotel availability, for 2 children up to 11 years old per room; children´s stays are exchanged with extra points. The stay will be confirmed subject to availability at the hotel requested.
32. The following are the points necessary to exchange them for hotel rooms, according to the brand of the Barceló Hotel Group participating in the booking:
Bookings confirmed using points may be canceled without penalties for the Member up to 3 days before the check-in date. Subsequent cancellations and no-shows will be penalized with the value of the points corresponding to the first night of the booking.
To change a booking, cancel the original booking (without any loss of points up to 3 days before the check-in date, see the previous item) and then make a new booking.
34. To redeem the points for stays or gifts from the catalog, it is necessary to have the total number of points required.
35. There is the possibility of combining points and cash when booking reservations. If you choose this last option and the availability of the room (s), the value of the points will be deducted from your account for the stay chosen when making your request, and the amount in cash will be credited at the time of check-in at the chosen hotel.This supplement does not include local taxes.
36. All bookings made using points will be made via our website, at least 5 days prior to the check-in date. Once the booking is confirmed, the points will be deducted from the Member’s account.
37. Items from the gift catalog will be delivered in Spain only. Members that are not residents in Spain may exchange their points for stays in any participating hotel or for any of the gift vouchers (e-cards) offered at Barceló Pro Rewards.
38. Depending on the availability of stock in the gift catalog, Barceló reserves the right to exchange the gifts for others of equal or superior value.
Barceló Pro Rewards Members may transfer their points obtained within the Barceló Pro Rewards to any other member participating in the Program. Any points awarded or gifted by Barceló Pro Rewards (for example, 100 points obtained to register) cannot be transferred.
40. Barceló does not allow, and therefore, it is prohibited within the program to sell points among Members. Barceló reserves the right to cancel those points that it believes have been sold or transferred due to not complying with these GC.
41. Monthly, Barceló will issue a statement with information about the operations carried out and the points obtained or used. If the statement is incorrect, the Barceló Pro Rewards Member shall make it known to Barceló, providing the documentation required.
42. If any of the Barceló Pro Rewards participating companies unduly deny the granting of points and other benefits to a Member, Barceló’s responsibility will be limited to correcting the error by entering the points due, as soon as the Member expressly identifies their right. Neither Barceló nor the Barceló Pro Rewards will be held responsible for the acts or omissions of the companies participating in Barceló Pro Rewards , both in terms of the provision of their services, as well as in terms of their participation in the program, except for the correction of errors mentioned regarding this point.
43. Barceló and the other participating companies of Barceló Pro Rewards reserve the right to modify at any time, and without prior notice to Participants, the current table boards, these GC, or any aspect relating to Barceló Pro Rewards or to the participation of its Members.
44. The Members may end their participation in the program at any time by notifying Barceló by email dpo@barcelo.com
45. In addition, Barceló Pro Rewards may be canceled at the time that the proprietary company, Barceló, deems appropriate, granting the Members registered, a maximum period of THREE (3) MONTHS to redeem their points. In the event that the program is canceled, and once the pre-advised deadline has been reached, all points accumulated by the Participants will be automatically canceled. Barceló shall in no event be held responsible for any loss, damage, or injury that may occur to the Member for said cancellation.
Additional information for the Barceló Pro Member
46. The members registered may terminate their participation in the Program at any time by notifying Barceló by email: dpo@barcelo.com
47. In addition, Barceló Pro may be canceled at the time that the proprietary company, Barceló, deems appropriate, granting to Members registered. Barceló shall in no event be held responsible for any loss, damage, or injury that may occur to the Member for said cancellation.
48. Barceló reserves the right to change, either partially or fully, these General Terms and Conditions, which shall be notified to the companies participating in the Program, at which point the aforementioned changes shall enter into force.
Privacy Policy
49. For more information, please consult our privacy policy.
Copyright, registered brands, software
50. All the Program content, including content, brands, graphics, logos, icons, buttons, images, and software, are the property of Barceló or its content providers and are protected by national and international as well as intellectual property standards.
The selection, collection, order, programming, design, and installation of all content on the website is exclusive to Barceló and is protected by national and international regulations of industrial and intellectual property. All the software used on the website is property of Barceló or its software suppliers and is protected by national and international laws of industrial and intellectual property.
Any other use of the content or photographs of the website is strictly prohibited, including the reproduction, modification, distribution, transmission, subsequent publication, display, or full or partial representation of the website without express consent from Barceló or its suppliers.
General information, law and jurisdiction
51. If any clause included in these general terms and conditions shall be declared, totally or partially, void or ineffective, the general terms and conditions in all of these terms and conditions may be deemed, or the part of this service, which was affected by not putting.
52. The Barceló Pro GC will be governed in accordance with the legal regulations in the current matter in Spain. For any queries that may arise in the interpretation and application of these GC, the parties expressly submit to the jurisdiction, and to reject their own jurisdiction, to the Jurisdiction of the Courts and Tribunals of Palma de Mallorca.
Legal Notice
1. Legal information
Under the terms set out in Art. 10.1 of Law 34/2002, established on July 11, regarding information and email services, we hereby indicate that the service provider is BARCELÓ GESTIÓN HOTELERA S.L., (hereinafter referred to as BARCELÓ HOTEL GROUP) with its office in Palma de Mallorca (Balearic Islands, Spain), C/ Josep Rover Motta, no. 27, CP 07006, with CIF (Código de Identificación Fiscal [Corporate Tax ID]) B-07.918.287, registered in the Mallorca Mercantile Register, sheet 62, volume 1606, section 8, page PM-30.506, entry 1. We will also provide you with the following contact email so that you can send us your comments: sac@barcelo.com.
2. Users
The access and/or use of the BARCELÓ HOTEL GROUP website is attributed to the user status, which accepts, from this access and/or use, the terms and conditions of this website's use. The said terms and conditions shall apply regardless of the General Contract Terms and Conditions, which are not mandatory in their cases.
3. Personal data protection
For more information, please consult our privacy policy.
4. Industrial and intellectual property
All content included on this website, for example, but not limited, items, texts, designs, photographs, images, logos, videos, audios, databases, the software and the website as part of the BARCELÓ HOTEL GROUP correspond to the status of the domain, and/or the entity legitimized for its use in accordance with the licensing of third parties, therefore its use without prior authorization is prohibited.
The brands, trademarks, logos, and any other distinctive signs found on the website are either the property of BARCELÓ HOTEL GROUP or this entity holds the corresponding user license for their inclusion on the website.
Any use and/or exploitation will require prior authorization from BARCELÓ HOTEL GROUP, which may be managed through the content use licensing website www.barcelobrandsite.com prior to the user's acceptance of the conditions of use. In the absence of express authorization, and without prejudice to the aforementioned terms, users are prohibited from reproducing, distributing, publicly disclosing, and changing the content and/or brands for commercial purposes or financial gain.
5. Exclusion of guarantees and liability
In no event shall BARCELÓ HOTEL GROUP become responsible for any damages caused by any kind that may cause, for example: errors or missing content, lack of portal availability, or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all the necessary technological measures to avoid it.
6. Applicable law and jurisdiction
This Legal Notice is governed by Spanish legislation. Any litigation that may arise related to the website or the activity implemented in it shall be held in the competent courts of Palma de Mallorca, and the user may expressly revoke another user to any other jurisdiction that may correspond to them.
Privacy
I.- Who is responsible for handling your data?
The entity in charge of your data is Barceló Gestión Hotelera, S.L. (hereinafter “BGH”) with registered office at c/ Josep Rover Motta, 27, 07006, of Palma de Mallorca. If you have any queries regarding data protection, please contact the BGH Data Protection Officer by email dpo@barcelo.com.
II.- Why are we handling your data?
BGH hereby informs the interested party that their data will be treated by BGH, for the following purposes:
1. Registration of any company in the travel sector (wholesale travel agency or retailer) or any other sector.
Any company in the travel sector (wholesale travel agency or retailer) or any other sector (hereinafter, “the COMPANY”) may request registration to belong to the Barceló network by filling out the form located on this website.
For this purpose, BGH requires a series of personal data identified by the COMPANY administrator as a representative of the entity covered with a legal capacity to bind the COMPANY.
As a physical administrator of the company that is awarded to Barceló Pro, BGH requests your name, surname, ID, and contact details (telephone, email, and postal address).
As a result of the COMPANY's registration, BGH will provide credentials to the effects that each entity or person affiliated with Barceló Pro may enter their specific area, consult the products and services of BGH and carry out the operations it considers appropriate (for example: requesting a booking at a hotel).
In line with the previous point, once the COMPANY has formalized their registration they will receive an email address that is provided for verification of your account, in order to guarantee the accuracy of the information provided.
The information requested is adequate and pertinent to the formalization of registration, so that, if not provided, BGH will not be able to answer the request made by the COMPANY.
Legitimation: Such processing is necessary for the execution of the contract.
2. Formalization of the employee registration or COMPANY member by providing the COMPANY with the communication of their data.
In the event that the registration of an employee or COMPANY member (individual) is carried out in the aforementioned COMPANY, the data regarding the employee/member (individual) will be managed as described in the previous purpose.
The COMPANY must be aware that, by providing the information of the employee or member of his company, which is individual, he/she assigns the data to BGH. As a result, said COMPANY guarantees that it has informed the employee/member of the purposes for which BGH will process his/her data and that he/she obtained consent from his/her employee or company member for such purposes.
Likewise, the COMPANY guarantees the truthfulness of the personal data concerning the employee or member of the COMPANY.
Legitimation: This processing is used in the execution of the contract in terms of the registration of the employee or member of the COMPANY, which is carried out by the company based on consent obtained from the employee or member of the company.
3. Sending information about available products for sale by the COMPANY or the employee or the COMPANY member.
BGH will send regular informative email notifications to the email provided by the company or the employee thereof, in order to keep you informed of BGH's products and services for the promotion and sale of the COMPANY.
Legitimation: Such processing is necessary for the execution of the contract.
4. Adhesion to Barceló Pro Rewards.
BGH, using the data obtained in accordance with the purposes of the aforementioned treatment, shall proceed to formalize the registration of the employee or COMPANY member in the Barceló Pro Rewards loyalty program, in accordance with the general conditions of adhesion to this program and to allow the participant to promote the sale of BGH's products and services. The registration of the employee or COMPANY member in the Barceló Pro Rewards program shall be carried out in accordance with the general terms and conditions of the Barceló Pro program, given that the employee or COMPANY member must be part of both programs to establish their registration.
The member may obtain more information on the handling of their personal data for the purposes of registration in Barceló Pro Rewards on the following link: Link to Barceló Pro conditions
Legitimation: This processing is used in the execution of the contract when it comes to the registration of the COMPANY employee/member, and based on the consent obtained therefrom in relation to his/her employee/member.
5. Sending available points newsletter, earning points, and exchanging them.
Once the Company's membership is completed in Barceló Pro Rewards, BGH shall send periodic notification of the points available for the entity or person adhered to Barceló Pro Rewards and the opportunities to obtain more points with which the employee or member of the COMPANY may obtain better visibility in the promotion of Barceló products and services.
Legitimation: This processing is necessary for the execution of the contract relating to the Barceló Pro Rewards program.
6. Compliance with accounting, legal, fiscal and administrative obligations.
Authentication: Such processing is necessary for the execution of the contract.
7. Contact to reply to questions.
BGH will process the representative or contact person of the COMPANY or the employee or COMPANY member in order to manage the response to questions received through the contact form. Likewise, BGH may contact said interested parties in any of the circumstances necessary for the attention of their request or the execution of the contract itself.
Authentication: Such processing is necessary for the execution of the contract.
B. Analysis and study of page interactions.
BGH may process the data subjects’ personal data once they enter their credentials on the website, the purpose being to analyze interactions, movements, scrolls, visits, product consultation, which the interested party may make on their website.
Legitimization: This processing is necessary to satisfy BGH's legitimate interests. The interested party may oppose that their data be treated for such purposes by following the instructions set out in section V.
9. Cookie data processing.
Information regarding the cookies policy is located at the following link: cookie policy link.
III.- How long will we keep your data?
Any personal data that BGH has access to will be handled and preserved for the necessary amount of time for which they were collected and while the contract is effective between BGH and the COMPANY, or the employee/member thereof after acceptance of the program's general terms and conditions.
Specifically, in the event that the COMPANY or its employees and its members do not carry out any interaction within a year at Barceló Pro Rewards, the profile will be modified to “inactive”, proceeding with the blocking of the data and starting the calculation of the term in order to proceed with the final deletion of the data in accordance with the following paragraph.
Once the purpose of the processing has expired, BGH will retain the personal data, duly blocked, for the provision of the relevant Public Administrations, Judges, and Courts or the Tax Ministry during the term of prescribing the actions that may arise from the relationship maintained with the customer and/or the terms for legally authorized conservation. Once said time frames have passed, BGH shall proceed with the physical deletion of the data.
IV.- Who will we share your data with?
BGH may disclose data to:
· Companies owning hotels.
– Competent public bodies, judges and courts.
· Besides the aforementioned data sharing, BGH works with third-party service providers that have access to customers’ personal data which process the referring data on behalf of BGH as a result of providing the services. To this end, BGH shall contract the provision of services by third parties that make use of their activity, for example, and not limited, in the following sectors: legal advice, multidisciplinary professional services, tech services, IT services. Suppliers include Salesforce Inc., a company located in the United States and covered by Privacy Shield.
V.- What rights do you require when providing us with your data?
The Interested Parties may, if they wish, exercise their rights to access, amend and delete their data, request that the processing of their personal data is limited, oppose, request the portability of their data, and to not be the object of automated individual decisions, by means of the following:
By writing to the postal address indicated above.
By sending an email request to dpo@barcelo.com.
In both cases, the interested party must attach to their request, a copy of their ID, Tax ID, or official document that proves their identity.
The Interested Parties may, in relation to those treatments that are based on the obtaining of their consent, withdraw their consent through the procedure described in the previous paragraph.
VI.- I have detected an abnormality regarding my personal data or a third party, how can I give notice of this?
The interested party that, by any means, has knowledge of a potential breach or safety incident that has caused unauthorized access, alteration, modification, or deletion of unauthorized data regarding any personal data concerning or belonging to a third party, may send said incident to the email address dpo@barcelo.com.
VII.- How have we obtained your data?
The personal data that BGH processes are the personal data collected through the forms provided on the website.
In this case, the company's employee or COMPANY member information may have been communicated by the COMPANY, depending on the case.
VIII.- With which authority can you exercise your right to claim?
The interested parties may file a claim with the Spanish Data Protection Agency in relation to the response they have received from BGH in dealing with their rights.
In any case, the interested party is informed that the management of complaints regarding processing personal data will be handled by the Data Protection Officer of Barceló Hotel Group, located at c/ Josep Rover Motta, 27, 07006, in Palma de Mallorca or by sending an email to dpo@barcelo.com, attaching in both cases to this application, a copy of their DNI, Tax ID, or official document that identifies them.